Return and Refund Policy

At  Vibelooms, operated by Shupezz Web Solutions Private Limited, we strive to provide a smooth and worry-free shopping experience. In this policy, “we,” “us,” or “our” refer to Shupezz Web Solutions Private Limited, while “you,” “your,” or “user” refer to our valued customers. By placing an order on our website, you agree to the return and refund terms outlined below. If you need to send an item back, the conditions and process are detailed for your convenience.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• Products must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
• All original boxes, tags, and labels must be returned in the same condition as received.
• Items that have been worn, washed, or altered in any manner are not eligible for return.
• Return requests must be submitted within 48 hours from the date of delivery by contacting our customer support team.

Items that do not comply with these requirements will not be accepted for return.

How to Initiate a Return
Step 1: Submit a Request

Send an email with your return request, including the Order ID and reason for return, to Shupezzwebsolutionspvtltd@gmail.com.

Step 2: Provide Supporting Images

If the item received is damaged, defective, or incorrect, please attach clear photographs showing the issue to help expedite the review process.

Step 3: Follow Return Instructions

Once your request is approved, we will share the necessary return instructions with you.

We reserve the right to decline any return that does not meet the stated guidelines.

Refund Process and Timeline

After the returned item is received, it will be inspected to verify compliance with our return conditions. You will be informed whether your refund request is approved or rejected. If approved, the refund will be credited to the original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been completed.

Partial Refunds

If a returned item only partially meets the return requirements, such as having minor damage or missing packaging, a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please initiate a return request within 48 hours of delivery. Clear photos or videos highlighting the issue should be shared via email to assist with prompt resolution.

Need Assistance?

For any questions or support related to returns or refunds, please contact our customer support team at: Shupezzwebsolutionspvtltd@gmail.com.

Thank you for choosing  Vibelooms. Your trust matters to us, and we remain committed to providing a reliable and satisfying shopping experience.